Last Updated: February 9, 2026
At Appliance Heroe, accessible from our service domain, our customers’ privacy is a top priority. This Privacy Policy document outlines the types of personal information we collect, how we use it, and the steps we take to ensure your data is handled professionally and securely.
1. DATA CONTROLLER
Appliance Heroe is the responsible entity for the collection and processing of your personal data. We operate in compliance with data protection regulations to ensure that your information is used solely for the purpose of providing high-quality appliance repair and maintenance services.
2. INFORMATION WE COLLECT
In order to provide our repair services at your home or business, Appliance Heroe collects the following types of information:
- Identification Data: Full name and preferred contact method.
- Contact Information: Email address, primary and secondary phone numbers.
- Service Address: The physical location where the appliance is located for on-site technical visits.
- Technical Appliance Data: Brand, model, serial numbers, and a detailed description of the appliance’s malfunction or history.
- Financial Data: Information required for processing payments (credit/debit cards), handled through secure encrypted payment processors.
- Digital Data: IP addresses, browser types, and activity logs on our website via cookies to improve user experience.
3. HOW WE USE YOUR INFORMATION
Your information is processed by Appliance Heroe for the following essential purposes:
- Service Execution: To dispatch technicians, diagnose equipment, and complete repairs.
- Logistics: To manage service routes and provide you with accurate arrival windows.
- Customer Support: To follow up on repair status, provide quotes, and answer inquiries via our contact forms or phone lines.
- Warranty Management: To maintain a record of services performed to honor labor and parts warranties.
- Accounting: For invoicing, tax compliance, and payment verification.
4. DATA SHARING AND DISCLOSURE
Appliance Heroe does not sell or lease your personal data. We only share your information with third parties in these specific scenarios:
- Technical Staff: Our certified technicians receive your address and phone number to perform the service.
- Parts Suppliers: If a specific part needs to be ordered under a manufacturer’s warranty that requires owner registration.
- Legal Compliance: When required by law, a court order, or to protect the safety and rights of our company and staff.
5. DATA SECURITY
At Appliance Heroe, we implement robust administrative and technical security measures to protect your information from unauthorized access or disclosure. All online interactions involving sensitive data are protected by industry-standard encryption.